A.  If we're honest, we all know someone that knows someone that can build a website....magazines have been giving away 'do it yourself' software for years. To have a website that works well, it's not just how well it's built, BUT how well it's designed; constructed and how well it works across the multitude of browsers and systems that your potential clients use. We fully test sites for compatibility and speed on various systems and connections....don't forget....not everyone has broadband ust quite yet (although we're not far off now)!!

 Q.  I've found a company that can build me a website for around £100

 A.  Great!! Go for it.
We're not here to battle on cost, third level design prides itself on high quality design and the 10 years experience and knowledge of the industry it brings into your project. We NEVER use template designs, so if you want that all important "can we just move our logo 5 pixels to the left" change, we'll do it.....try doing that with a template!!

 Q.  What about domain names and hosting of websites/email?

 A.  In most cases, any costings we supply will have the first years hosting included. We use a fully supported hosting service and the downtime is almost non existent, which means no loss of business to you.
After the first year the average cost of our clients hosting is £50, this includes all your website and email requirements. Some larger sites require specialist hardware or support, so this cost is discussed on a needs basis.
Domain names can either be purchased by yourselves or we will happily do this for you, taking away any stress that this could bring. Renewals are done yearly for .com/.biz etc(unless multiple years are initially purchased) and every 2 years for .co.uk

 Q.  I've had problems getting my domain name back from other companies...who owns my domain name?

 A.  We have experienced this alot with our clients, when they have decided to come and work with third level design, getting their domain name(s) released has been the biggest problem.
We will ALWAYS register any domain names we buy under our agreement under your business name/details,
this does NOT give us ANY legal ownership to those domains.

 Q.  Where will I appear on Google?

 A.  Probably one of the most frequently asked questions any web company will be asked.
We don't sell Search Engine Optimisation (SEO) as a service simply due to the high costs involved in doing this correctly. It's not just a matter of optimising a site and then appearing on the first page of Google for a week or so, there's a monthly running cost involved and a lot of work to make sure that you stay where you are.
If SEO is important and the budget allows, we work with companies that will get your site seen.

 Q.  Can Search Engine Optimisation be done without the need for a big budget?

 A.  There are basic rules that third level design will work with you to help get your website listed, but we DO NOT guarantee top listings on search engines.
Optimising your site copy; implementing meta information; optimising image information are just some of the basic rules that we follow to get your site seen.
There are also other tools available to us, but these are supplied at cost.

 Q.  What happens if I need support with email or maintaining my site?

 A.  If there's ever a problem (i.e. your email stops working, or your site has disappeared), we're only a phone call away and we work on a quick turn around period to get you up and running again as we know how important both email and your site are to you.
Not changing your site regularly will make us nervous for you....giving your pages a freshen up every so often will keep the site looking vibrant and exciting and will give your visitors reasons to return. We work to a PAYG (pay as you go) maintenance agreement (which suits most people), or a more structured maintenance contract can be discussed based on your requirements each month.....just let us know and we'll be happy to discuss.